Troubleshooting & FAQs

Troubleshooting

No image

  1. First check whether the power supply is correctly connected and working (green LED on power supply unit)

  2. When installing new graphics card drivers, the BIOS may be changed and no boot screen is visible. Wait one to two minutes until Windows is loaded.

  3. Connect an external keyboard via USB and check whether the Num-Lock LED of the Keyboard lights up (press Num-Lock). If this lights up, there is usually only an incorrect BIOS. Turn off the computer again, restart it and press “Del” until you are sure that you are in the BIOS. Set the graphics options in the BIOS according to the Chapter BIOS Settings.

  4. If none of the above points leads to success, please contact our direct service, on the support page.

Touch function is not accurate

  1. Please download the latest touch drivers from our download section and perform a recalibration to recalibrate the touch screen.

FAQs

All displays have an external power supply. Therefore you have two possibilities: You can use the 12V DC power supply unit or the 230V power supply unit which are included in the scope of delivery.

Ask our support for the Linaro Image for our embedded devices. You will then receive the required image by mail with instructions.

Info: Image only available for embedded devices of the 10.1″ and 21.5″ series.

Remove the SSD from the SSD slot and reinsert it. Possibly there was no correct contact.

The Standard Sudo password is “user123”.

Within the OSD menu, you can adjust the image mirrored or upside down. This function is necessary if the monitor is mounted upside down or you are using a rear view camera. The settings can be made in the OSD menu if a video source is connected and you open the OSD menu.

The touch panel is adjusted during the manufacturing process. However, you can always make a new calibration in the touch software under the calibration point.

No, the touch panel is transparent and non-reflective. So you will not notice the additional panel.

If you have problems with the touch, please check if the driver and all cables are installed correctly. Otherwise the most common error is caused by the protective foil on the touch display. Please remove the protective foil to get the best possible use out of the display.

Install the EETI EGalax Touch Tool and perform a calibration.

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Offices

Headquarter

Pyramid Computer GmbH
Boetzinger Strasse 60
D-79111 Freiburg, Germany

Erfurt Plant

Pyramid Computer GmbH
Feldstrasse 1
D-99334 Amt Wachsenburg, Germany

Witzenhausen Plant

Pyramid Computer GmbH
Bischhaeuser Aue 10
D-37213 Witzenhausen, Germany

R&D Centre

Pyramid Computer GmbH
Wilhelmstrasse 43,
D-52070 Aachen,
Germany

Pyramid North America

Pyramid North America Inc.
13800 Coppermine Rd
Herndon, VA 20171 USA

Asia Headquarters

faytech Tech. Co., Ltd.
Fl. 2, Bldg. 8, Winlead Intelligent Park
Shenzhen, China

India Office

faytech Private Limited
3/16 Shanti Niketan
New Delhi 110021, India

Japanese Office

faytech Inc.
6th floor CI building 1-7-11
Higashinihonbashi, Chuoku
Tokyo, Japan

South Korea Office

Deutsche faytech Korea
#501, GBSA, 107 Gwanggyoro, Yeongong-gu, Suwon-si, Gyeonggi-do, 16229, Republic of Korea

South Africa Office

faytech Africa
74 Link Road,
Waterfall 3610,
South Africa

Distribution
UK & Ireland

Pinntec Limited
Unit 4 Newtown Grange Farm Business Park, Desford Road, Newtown Unthank, Leicester, Leics LE9 9FL, GB

Pyramid AG

Pyramid AG
Sendlinger-Tor-Platz 8
D-80336 München

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