RMA - Return-Merchandise-Authorization

Please attach your invoice and a detailed description of the issues you are facing with your device to your contact E-mail. In reply, you will receive an e-mail with your RMA number and additional information. For defective accessories that were content of the original delivery, we usually send you a replacement before receiving the damaged goods. Make sure that shipping has been paid before sending the goods back to us. We do not accept postage due packages at our service centers. Anything shipped with postage due will be rejected. Within the first 30 days after the purchase of a new faytech product, we will refund the shipping costs for returned defective products. For the rest of the warranty period, we will only cover shipping costs for repaired or replaced items that we ship back to you (one way).

For support outside of Europe or China, we work with local representatives / local service partners together who may work on our behalf in our name. For more information, feel free to contact us under the following contact details or fill-out the contact form.

Support Contacts

China

faytech Inc.
Fl. 2, Bldg. 8, Winlead Intelligent Park,
Shenzhen, China

India

faytech Private Limited
3/16 Shanti Niketan
New Delhi 110021, India

South-Korea

Deutsche faytech Korea
#501, GBSA, 107 Gwanggyoro, Yeongong-gu, Suwon-si, Gyeonggi-do, 16229, Republic of Korea

Japan

faytech Inc.
6th floor CI building 1-7-11
Higashinihonbashi, Chuoku, Tokyo, Japan

USA

faytech North America
237-239 West 29th Street, Ground Floor
New York, NY 10001 United States

Europe

Pyramid Computer GmbH
Bischhaeuser Aue 10
37213 Witzenhausen, Germany

Contact Us

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We are Always Ready to Hear From You!

Offices

Headquarter

Pyramid Computer GmbH
Boetzinger Strasse 60
D-79111 Freiburg, Germany

Erfurt Plant

Pyramid Computer GmbH
Feldstrasse 1
D-99334 Amt Wachsenburg, Germany

Witzenhausen Plant

Pyramid Computer GmbH
Bischhaeuser Aue 10
D-37213 Witzenhausen, Germany

R&D Centre

Pyramid Computer GmbH
Wilhelmstrasse 43,
D-52070 Aachen,
Germany

Pyramid North America

Pyramid North America Inc.
13800 Coppermine Rd
Herndon, VA 20171 USA

Asia Headquarters

faytech Tech. Co., Ltd.
Fl. 2, Bldg. 8, Winlead Intelligent Park
Shenzhen, China

India Office

faytech Private Limited
3/16 Shanti Niketan
New Delhi 110021, India

Japanese Office

faytech Inc.
6th floor CI building 1-7-11
Higashinihonbashi, Chuoku
Tokyo, Japan

South Korea Office

Deutsche faytech Korea
#501, GBSA, 107 Gwanggyoro, Yeongong-gu, Suwon-si, Gyeonggi-do, 16229, Republic of Korea

South Africa Office

faytech Africa
74 Link Road,
Waterfall 3610,
South Africa

Distribution
UK & Ireland

Pinntec Limited
Unit 4 Newtown Grange Farm Business Park, Desford Road, Newtown Unthank, Leicester, Leics LE9 9FL, GB

Pyramid AG

Pyramid AG
Sendlinger-Tor-Platz 8
D-80336 München

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