Troubleshooting & FAQs

All displays have an external power supply. Therefore you have two possibilities: You can use the 12V DC power supply unit or the 230V power supply unit which are included in the scope of delivery.

Ask our support for the Linaro Image for our embedded devices. You will then receive the required image by mail with instructions.

Info: Image only available for embedded devices of the 10.1″ and 21.5″ series.

Remove the SSD from the SSD slot and reinsert it. Possibly there was no correct contact.

The Standard Sudo password is “user123”.

Within the OSD menu, you can adjust the image mirrored or upside down. This function is necessary if the monitor is mounted upside down or you are using a rear view camera. The settings can be made in the OSD menu if a video source is connected and you open the OSD menu.

The touch panel is adjusted during the manufacturing process. However, you can always make a new calibration in the touch software under the calibration point.

No, the touch panel is transparent and non-reflective. So you will not notice the additional panel.

If you have problems with the touch, please check if the driver and all cables are installed correctly. Otherwise the most common error is caused by the protective foil on the touch display. Please remove the protective foil to get the best possible use out of the display.

Install the EETI EGalax Touch Tool and perform a calibration.