Christmas Greetings and Recap of 2019!

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All the best wishes and Christmas greetings from faytech!

2019 has been a year to remember for faytech, with tremendous growth, release of exciting new products, expansion of the production capabilities and technical improvements. But also with one of the largest delivery delays in our history. For that we want to wholeheartedly apologize to all our partners. We know that with this situation we caused a lot of problems at the side of our partners and customers this year. The main two problems were home-made. The biggest issue was the implementation of Microsoft Navision in China. After “going live” in March 2019 we are just now slowly going back to normal operation. Besides this, we were a victim of our growth and had more order placed on some of our suppliers than they were able to produce this year.

We learned our lessons and are confident that next year we will be back on track with the deliveries, and to being a stronger partner than ever, due to our steady growth, innovation-power and improvements.

So, especially this year we wish to thank each and everyone of you, customers and partners for the trust and support provided throughout the year. The growth of our company would never have been accomplished without you, so for that we are truly grateful. We hope that this year was also successful and prosperous for your organization. We are looking forward to growing our partnership together in 2020. All of us at faytech wish you a Merry Christmas and a Happy New Year!

We invite you to check out the newest factory tour to end the year with faytech! It is filmed by Nicolas (aka Charbax) and guided by our managing founder through the factory of faytech in Shenzhen.


Recap of 2019

2019 was a year of achievements, progress and many reached milestones for faytech, below is a short list of what we achieved this year.

1. General Updates

•  Expanded the technical team within faytech
•  B2B webshop updates and new European RMA portal
•  Summarization of faytech’s Display Quality
•  faytech’s Open Frame Touch Monitor Comparison

2. New Products and Improvements

•  The introduction of the EASY Shopper® shopping cart!
•  The next generation i5-Core Touch PC series release
•  ‘PUREBOND’ Optical Bonding introduction
•  Partnership with Kastus® (24/7 Germ-free Protection Coating)
•  New 10.1″ Embedded Touch Kiosk
•  The Kiosk Touch Monitors Re-introduced

There are still many milestones left unmentioned in this short summary, so do not hesitate to check out our news section on the website.

We are already looking forward to providing new and exciting innovations in 2020! First stop for us will be the NRF (12 – 14 January) in New York, so put us on your calendar and visit Booth #363 to see the EASY Shopper® and other great retail solutions!

Join one of the fastest growing touch device manufacturers in the world and let us discuss how we can have a successful year together in 2020!


Holiday notice – German office, faytech AG

Due to the Christmas holidays, the German office will be closed from December 23rd until January 1st.On January 2nd we will be back, and ready to provide you with great products and service in 2020!

We apologize for any inconveniences causes this way. During the holiday, the offices in Asia will still be there to support you. Should you require any assistance, do not hesitate to contact them.

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Offices

Headquarter

Pyramid Computer GmbH
Boetzinger Strasse 60
D-79111 Freiburg, Germany

Erfurt Plant

Pyramid Computer GmbH
Feldstrasse 1
D-99334 Amt Wachsenburg, Germany

Witzenhausen Plant

Pyramid Computer GmbH
Bischhaeuser Aue 10
D-37213 Witzenhausen, Germany

R&D Centre

Pyramid Computer GmbH
Wilhelmstrasse 43,
D-52070 Aachen,
Germany

Pyramid North America

Pyramid North America Inc.
13800 Coppermine Rd
Herndon, VA 20171 USA

Asia Headquarters

faytech Tech. Co., Ltd.
Fl. 2, Bldg. 8, Winlead Intelligent Park
Shenzhen, China

India Office

faytech Private Limited
3/16 Shanti Niketan
New Delhi 110021, India

Japanese Office

faytech Inc.
6th floor CI building 1-7-11
Higashinihonbashi, Chuoku
Tokyo, Japan

South Korea Office

Deutsche faytech Korea
#501, GBSA, 107 Gwanggyoro, Yeongong-gu, Suwon-si, Gyeonggi-do, 16229, Republic of Korea

South Africa Office

faytech Africa
74 Link Road,
Waterfall 3610,
South Africa

Distribution
UK & Ireland

Pinntec Limited
Unit 4 Newtown Grange Farm Business Park, Desford Road, Newtown Unthank, Leicester, Leics LE9 9FL, GB

Pyramid AG

Pyramid AG
Sendlinger-Tor-Platz 8
D-80336 München

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